faq

WHAT INFORMATION DO we NEED?

 As much as possible is the best answer. If you have already made a start and began to trace your family tree this will be a bonus as it will save us going over ground that you have already covered and will save you money. However, we can start with just basic information such as names, dates of birth and/or deaths.

 
WHAT GEOGRAPHICAL AREA DO we COVER?

We cover the whole of the United Kingdom, specialising in Lincolnshire, Nottinghamshire and Rutland 

 

DO YOU TRACE LIVING PEOPLE?

 No, is the simple answer, we look for Ancestors not Descendants. We can, however, trace and advise on births and marriages for people who are currently living, to enable you to try and find your family.

 

HOW LONG WILL IT TAKE?

 This depends on the work you require us to undertake. Small projects can be completed in anything from a number of days to a few weeks. Larger commissions will obviously take longer to complete. However long your personal project takes, we will always keep you up to date with regular progress reports.

 

HOW WILL I RECEIVE THE COMPLETED RESEARCH?

All fixed price packages are sent by registered post and are presented in a beautiful hard back book. Other projects that fall outside of the normal packages can be sent to you via email or post. If you wish to receive your research by email, any certificates will be scanned and attached with a choice of an A4 or A3 format for any family pedigree/tree. 

WHAT IF we CANNOT FIND ANYTHING?

 It is a rare event, but due to archives being lost or destroyed, adoption, immigration or simply ancestors slipping through the net, sometimes it is not possible to trace an ancestral line with certainty. Should this be the case, we usually know fairly quickly and will investigate another family line or name of your choice or a refund, minus costs will be offered.